FAQ

1. General Information

1.1 What is Treatments?

Treatments is a subscription service offering high-end spa products by Eminence. Our boxes are carefully curated to provide a luxurious spa experience at home, featuring top-quality skincare products. But we take it one step further, we educate you on each step that would be used in a treatment room and explain why you are doing it and how to do it in a home treatment card. It’s like you have an esthetician and a spa director standing right by you.

1.2 What products are included in the subscription boxes?

Each box includes a selection of Eminence spa products, such as cleansers, masks, serums, moisturizers, and body treatments. We curate different products for each box to offer a variety of spa experiences.

2. Subscription Options

2.1 What is a One-Time Purchase option?

It allows you to purchase any of the six spa boxes as a one-time gift or personal treat. For one-time purchases and all other accounts, we offer product replacements for your initial and individual product orders. This ensures your kit remains fully stocked, as some products may be used more frequently than others.

2.2 What do the subscriptions include?

It includes a new box every month, third month, sixth month, ninth month or annually, ensuring a continuous supply of spa products. Subscriptions also give you a sign-in for the education portion of the page and offer incentive discounts for loyalty customers. Each subscription purchase also includes a generous free gift.

2.3 Do you offer gift wrap?

Yes, we do. We have a box you can add to your cart that has a pull down for your gift reason and a place where you can write a personal note. We wrap with care and we use a person who has excellent handwriting to write out each card personally.

2.4 Can I cancel my subscription at any time?

Yes you can. However if you received a discount on the first year of your subscription, we may charge you the difference if you cancel. Once you have been with us for more than a year, you can cancel without any charge.

2.5 Can I purchase a single box without subscribing?

Yes, you can! We offer the option to purchase individual boxes if you’d like to try our products before committing to a subscription or if you’re looking for a special gift.

2.6 Do you offer gift subscriptions?

Yes, we do! You can purchase a gift subscription for friends or loved ones. Simply select the gift card option at checkout, and we’ll take care of the rest.

3. Customization and Management

3.1 Can I customize my subscription box?

While our boxes are pre-curated to ensure a balanced and luxurious spa experience, we do offer limited customization options. You can let us know about any specific skin concerns or preferences when you sign up, and we’ll do our best to accommodate them. Please write us at info@treatments.love.

3.2 How do I sign up for a subscription?

Signing up is easy! Visit our shop page and select your preferred subscription option. Follow the prompts to complete your purchase and your first box will be on its way soon.

3.3 What if I need to change my subscription details?

You can manage your subscription details through your account on our website. If you need further assistance, feel free to contact our customer support team at support@treatments.love.

3.4 Can I change my delivery frequency or pause my subscription?

Yes, there is flexibility to change or pause the subscription.

3.5 Can I cancel my subscription?

Yes, you can pause or cancel your subscription at any time through your account settings on our website. If you need assistance, our customer support team is available to help.

4. Shipping and Returns

4.1 Where do you ship?

We currently ship to addresses within the United States. We are working on expanding our shipping options in the future.

4.2 When do you ship?

We ship all our boxes once a month. This schedule allows us to purchase products specifically for your order, ensuring you receive the freshest products at the best possible price.  We are worth the wait, we promise.

4.3 What is your return policy?

We offer 100% returns within 30 days of delivery for entire boxes that the products were not used. We offer 100% returns for individual products that were opened but did not meet your anticipated needs. We also offer product swaps within 30 days if you received a product and want to exchange it for a different one.

5. Promotions and Referral Programs

5.1 Are there any special promotions for quarterly subscribers?

Yes, there are special discounts and additional gifts for quarterly subscribers.

6. Customer Support

6.1 How can I contact customer support?

Our dedicated support team is accessible via email for any queries or issues. If you have any questions, you can reach our customer support team at info@treatments.love.

7. Product Information

7.1 Are your products cruelty-free?

Yes, all Eminence products included in our boxes are cruelty-free and made with natural, organic ingredients.